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Kimmel Center Usher

Kimmel Center Inc,
Post Date: Aug 8, 2019

Kimmel Center Ushers

Department: Campus Experience
Reports to: Usher Manager
Status: Non-exempt


The Kimmel Center is seeking an upbeat, customer service oriented individual who thrives in a fast paced performing arts environment.  Ushers will have the opportunity to work at a variety of events in our three performance venues representing the Kimmel Center.  As the first line of interaction with our Guests, the ushers are responsible for collecting admission tickets and passes, showing Guests to their seats, handing out playbills, stuffing programs, searching for lost articles, and providing Guests with directions.

Essential Functions:

  • Provides exceptional customer service
  • Greets Guests attending entertainment events
  • Supports the Kimmel Center mission and our customer service common purpose
  • Counts and records number of tickets collected and examines tickets or passes to verify authenticity
  • Assists Guests in finding seats, lighting the way with flashlights, if necessary
  • Provides assistance with Guests' special needs, including helping those with wheelchairs
  • Provides information about the building
  • Guides Guests to exits or provides other instructions or assistance in case of emergency or evacuation
  • Maintains order and ensures adherence to safety rules
  • Settles seating disputes or helps solve other Guest concerns
  • Distributes programs to Guests
  • Stuffs programs with marketing materials and/or program information
  • Searches for lost articles
  • Other duties as assigned

Education and Experience:

  • High School diploma or equivalent required
  • Excellent customer service skills
  • Prior experience providing customer service in a busy environment
  • Theater or performing arts experience preferred
  • Ability to deal with Guests in a gracious, informed, and respectful manner
  • Excellent communication skills
  • Ability to problem solve under pressure
  • Must be 18 or older

Environment, Physical demands and other conditions:

  • Availability to work a varied schedule including daytime, evenings, weekends, and holidays as performance schedule requires
  • Ability to stand/walk for long periods of time up to five (5) hours
  • This is a union (I.A.T.S.E. Local B29) position
  • A uniform will be provided
  • Must be able to attend orientation and training sessions

The Kimmel Center, Inc. is committed to playing a strong role in a united Philadelphia in which diverse communities see themselves represented in the arts both onstage and off.

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How to Apply

To apply for this position, send your cover letter and resume to

Due to the volume of mail received, we are unable to respond to telephone inquiries regarding application status.

All resumes received for specific positions will be kept on file for one year. All information received for general consideration will be maintained for six months. If an interview is considered appropriate, the Human Resources Department will contact you

Kimmel Center, Inc. is an equal opportunity employer, committed to maintaining a diverse working environment.