House Manager and Concessions Staff

Philadelphia Theatre Company seeks candidates for two temporary part-time summer positions: House Manager and Concessions Staff.

Front of House Manager

Reports to: Patron Services Manager

Posting date: 5/6/2024

Description

Primary responsibilities include overseeing the lobby and ensuring that the experience of each patron is safe and enjoyable at performances, receptions and other events at the Suzanne Roberts Theatre. The ideal candidate will have excellent communication skills, previous customer service experience and a positive attitude.

Duties and Responsibilities

• Cleaning and maintaining the appearance of lobby and auditorium areas 
• Opening, monitoring and locking lobby
• Crowd Control 
• Resolving any patron questions/complaints/issues arising during productions 
• Supervising and training volunteer ushers. Explaining procedures for ticket scanning, emergency situations, seating, and holds
• Overseeing stuffing and distribution of programs
• Monitoring the distribution of Assisted Listening Devices
• Making pre-show and intermission announcements
• Completing the Front of House reports
• Other duties assigned by the Patron Services Manager

Compensation

This is a part-time position with a rate of $75/shift; paid bi-weekly. Standard shifts may be up to five hours, with a $15/hour overtime rate for shifts exceeding five hours.

Work Schedule and Location

All shifts take place at the Suzanne Roberts Theatre (480 S Broad St, Philadelphia, PA 19146). This is a temporary summer position for the months of June and July. Regular availability Wednesday - Friday evenings and all day Saturdays and Sundays is required. Employment beyond July may be possible if desired, at the discretion of the Patron Services Manager.

Start Date

Ideally no later than 6/1/2024

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Front of House Concessions

Reports to: Patron Services Manager

Posting date: 5/6/2024

Description

Concessions Staff are in charge of serving and selling snacks and beverages to PTC Patrons. They also handle merchandise sales. The ideal candidate will have excellent communication skills, previous customer service experience and a positive attitude.

Previous bartending experience and valid certifications (RAMP, ServSafe, etc) are a plus, PTC sponsored training is available.

Duties and Responsibilities

• Preparing alcoholic and non-alcoholic beverages for bar and patrons
• Interacting with customers, taking orders and serving snacks and drinks
• Assessing bar customers’ needs and preferences and making recommendations
• Maintaining a safe environment by identifying intoxicated and problematic patrons and alerting management
• Complying with all food and beverage regulations
• Checking customers’ identification
• Cash handling and inventory control using Square, including nightly reports
• Other duties assigned by the Patron Services Manager

Compensation

This is a part-time position with a rate of $50/shift; paid bi-weekly. Standard shifts may be up to four hours, with a $12/hour overtime rate for shifts exceeding four hours.

Work Schedule and Location

All shifts take place at the Suzanne Roberts Theatre (480 S Broad St, Philadelphia, PA 19146). This is a temporary summer position for the months of June and July. Regular availability Wednesday - Friday evenings and all day Saturdays and Sundays is required. Employment beyond July may be possible if desired, at the discretion of the Patron Services Manager.

Start Date

Ideally no later than 6/1/2024

Applicants must be 21 years or older to be considered for this position.

About Philadelphia Theatre Company

Philadelphia Theatre Company is a vital civic institution dedicated to the creation of extraordinary theatrical experiences that reflect the essential issues and ideas of our time, and which foster connection, understanding, and transformation. We engage and strengthen our community through exceptional productions of new and contemporary plays and musicals, inspiring education programs, and mutually beneficial civic partnerships. We develop exciting new work that resonates both locally and nationally, and uphold a deep commitment to be a fully inclusive, welcoming home for the artists, audiences, and people of Philadelphia.

PTC is dedicated to fostering a welcoming and inclusive environment regardless of age, race, ability, ethnicity, gender, sexual orientation, religion, citizenship, or socioeconomic background. We embrace diversity, ensure fairness, and promote a sense of belonging for artists, audiences, and employees, while striving to remove barriers that may prevent the people of Philadelphia from attending, engaging with, or participating in our programs.

Philadelphia Theatre Company is an equal opportunity and affirmative action employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, PTC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We strongly encourage applications from people of color and members of underrepresented groups. We are especially interested in applicants who embrace our stated core values: to be ambitious, joyful, and flexible, and act with integrity and care.

Please submit a resume by email addressed to Haley Fluke, Patron Services Manager to [email protected]. Please specify in the subject line whether you are applying for House Manager, Concessions, or both.